The AI HubforHospitality
Guest communication on WhatsApp, with four modules and real data collection & management across every area of the property.
Move the mouse over the hotel. Click a floor or drag to look around.
You can keep scrolling past this view. To look inside, hover a floor, click to open it, or drag to turn the model.
Three trends. One opportunity.
3,000M+
people use WhatsApp every month
1,000M+
people use AI tools every month
97M+
tourists visit Spain every year
Hotels are losing time and revenue on communication
Guests want WhatsApp, not an app
Travelers expect instant, personalized answers 24/7 in their language. Not an app, not a portal, not a line at the front desk.
The same 10 questions every day
Staff spend hours on breakfast, Wi-Fi, local tips and room service. Repetitive, manual, and it grows with every guest.
Hotels barely know their guests
What they want or what they would buy during their stay gets lost across shifts. Revenue left on the table.
THE SOLUTION
What is InRoom
The AI Hub for Hospitality. Guest communication on WhatsApp—live in 48 hours standalone or connected to the property's PMS.
How it works
Guests receive an automatic WhatsApp message or scan a QR. They ask anything in their language. InRoom responds instantly.
Who is it for
Independent hotels, chains, holiday apartments, rural stays and campsites.
ONE PLATFORM · FOUR MODULES
From the first message to the final review, on WhatsApp
With no app to download. Each module supports a different area of the property.
During the stay
24/7 virtual receptionist, proactive messages, upselling, guest tags and analytics.
Floor 04 · Guest Experience & Floor 06 · Front Desk
Marketing
The assistant replies to Google reviews and protects the property's reputation.
Floor 05 · Satisfaction & Reputation
Revenue add-ons
Tables and spaces: restaurant, spa, padel. The assistant books, manages and informs the guest.
Floor 03 · F&B, Spa & Amenities
Channel Manager
The assistant creates and manages the property's bookings directly on WhatsApp.
Floor 02 · Commercial & Reservations
The result: faster service, less front-desk workload, more in-stay revenue and more loyal guests.
Grounded answers, not a template bot
Generic chatbot
Pre-written answers that ignore the guest's context. Ask what to do tomorrow in the rain and it replies with pool hours.
InRoom
Personalized, human-like answers connected to real data, local insights and the hotel's own tips.
FLOOR 01 · MANAGEMENT
Real data collection & management
The property's data layer: captures what happens across conversations, tags each guest and crosses demand in one GDPR-compliant dashboard.
- ●Automatic guest tags from conversations: couple, car, food lover, late check-out, first visit
- ●Crossed view of frequent questions, languages, AI recommendations and message flow
- ●Front-desk time saved and activity exportable as PDF or image for management
Test It Live: See How Your Hotel Responds on WhatsApp in Under 3 Seconds
Click any real guest scenario below. Watch how InRoom responds on WhatsApp (with EU AI Act Art. 50 transparency) and what happens behind the scenes for your staff.
1. Select a real guest question or request:
InRoom answers in under 2 seconds using verified hotel knowledge while naturally presenting an in-stay upsell opportunity.
Hotel Mediterráneo · InRoom AI
Online · Virtual AI Receptionist
Hi! What time is breakfast tomorrow, and do you have gluten-free options?
Hello! Our buffet breakfast is served from 07:30 to 10:30 on Floor 03. We offer freshly baked gluten-free bread, pastries, and cereals—just let our dining team know when you arrive. If breakfast isn't in your rate yet, you can add it for €18/person. Would you like me to note that for your room?
Generic chatbots frustrate guests. A property-trained virtual receptionist elevates the entire hotel.
“Technology never replaces human hospitality—it gives your team back the time to deliver it.”
Hospitality with craft—never rigid phone-tree bots
No 'press 1 for breakfast, press 2 for reception'. Guests write or send a voice note in their own language and receive natural answers grounded in your verified hotel data.
Applied AI that frees the front desk and drives revenue
We absorb repetitive lobby interruptions and turn high-intent guest questions into natural in-stay bookings for late check-out, breakfast, parking, and dining.
EU AI Act Art. 50 transparency & human supervision
Guests know from the first message they are interacting with the hotel's AI assistant, and your staff can step into any thread with a single click.
Your guests ask on WhatsApp and get an instant, accurate answer.
Multilingual, 24/7, and with zero app downloads required. Configure your property's schedules, services, and menus from an intuitive web panel in 48 hours.
- Lives on WhatsApp (0 apps)
- Automatic multilingual
- Available 24/7 (<3s)
- GDPR · EU Servers
Awards & partners
MWC · 4YFN & ACCIÓ · 2026
MWC · 4YFN 2026 — Top 30 startups, with ACCIÓ
Selected among the Top 30 startups at 4YFN in Barcelona with ACCIÓ.
Tech Tourism Cluster · Lab for Travel · 2026
1st prize, Lab for Travel — Best startup
Best startup awarded by Tech Tourism Cluster.
Web Summit Lisbon · ACCIÓ & Barcelona Activa · 2026
Web Summit Lisbon 2026 — one of the 18 startups selected by ACCIÓ
Part of the Catalan delegation backed by ACCIÓ and Barcelona City Council (Barcelona Activa) at Web Summit, 9–12 November 2026.
CETT · Barcelona School of Tourism, Hospitality and Gastronomy · 2025
3rd prize — CETT 2025
Leading tourism and hospitality school in Europe.
Market Insights / Blog
Responsible AI & Governance · 5 min readEU AI Act Article 50 in Hospitality: Why Transparent AI Builds Stronger Guest Trust
Why pretending a chatbot is a human receptionist is both a regulatory risk and a hospitality mistake—and how InRoom designs transparent, human-supervised AI.
Hotel Operations & Revenue · 6 min readAutomatización en pequeños hoteles: cómo ganar tiempo sin aumentar el equipo
La automatización en pequeños hoteles ya no es una solución reservada a grandes cadenas con presupuestos elevados. Cada vez más alojamientos de tamaño reducido buscan formas de optimizar su operativa sin necesidad de contratar más personal ni complicar sus procesos. La situación es familiar para muchos propietarios y r
Guest Experience · 6 min readWhy WhatsApp Has Become the Operating Layer for During-Stay Guest Experience
Guests rarely download dedicated hotel apps for a three-night stay. See how structured conversational AI on WhatsApp reduces front-desk friction while preserving human warmth.
Answers to Common Hotelier Questions
Ready to See InRoom Working for Your Hotel?
In a 30-minute session, we will show you tailored WhatsApp flows for your property, the live supervisory dashboard, and our 48-hour onboarding plan.